Approved by CTSI, a must for Repair, maintenance, and improvement sector ADR provider.
Eliminate ‘who pays’ worries with nominal pricing.
We are the fastest provider in our sector, reducing stress and costs.
Binding escalated disputes means fairness for all parties.
Pre-event pricing for cashflow-neutral experience.
Meets ADR regulations 2015 for legal obligations.
Distinguish yourself with customer-focused service.
Seamless integration means paperless efficiency.
Swift resolutions mean brand reputation growth.
Easy, cost-transparent compliance. No hidden fees.
Register desired jobs, no complex setup.
Highlight customer care, beat the competition.
Ensures your costs are protected through seasonality. It also gives more options around how you share the nominal cost with customers.
Our Dispute Resolution service is the only one in the UK that provides ADR as a pre-event purchased service. This means it’s cheaper and comes with zero hidden costs.
We are able to produce a subscription model for those companies or organisations who turnover less than £5m per year. If your turnover is more and you still want a subscription service, please get in contact with us for a bespoke price.
Our online registration process is fast and mobile friendly. Simply click below.
Have a read, make sure you are happy and sign online. Remember, you only get charged for the jobs you register with us.
We use the GoCardless payment system which allows us to charge for those jobs registered as they come in, making sure the job is covered as soon as it’s sold.
We go live. We send you useful content to use on your website, or in your contracts. We also send you marketing assets to use as well with customers.
We will give you a personal call as well to talk through how you register jobs, or discuss system integration, and how you or your customers can raise a dispute.
Focus on your strengths; we manage the rest with care.
Here are some frequently asked questions and their answers. If you need more information, please call us on 0161 676 0919 or email us below.
Email usWe operate Monday - Friday, from 09:00 to 17:00. We are closed on Bank Holidays.
We operate a fully remote workforce, with a head office based in Manchester.
Our pricing list online and can be downloaded here.
Both parties can negotiate using an impartial mediator in order to try and resolve the dispute.
It can prevent the dispute being elevated to legal proceedings/court which can be an expensive and lengthy process.
It can prevent further stress, upset and frustration.
ADR is quick so should reduce the time to resolve the dispute.
The company the complaint is against and the customer who has made the complaint. If the customer wishes to have a representative to act on their behalf, they will be required to provide authorisation to do this.
It depends on the circumstances as the purpose of mediation is to gain all the necessary information in order to gain an amicable conclusion between both parties, therefore, neither party can keep adding to their complaint as this can and will frustrate the process.
However, if there are further issues encountered when the contents of the agreement is being carried out, this will need to be reported to the mediator and a new agreement will need to be drafted and signed by both parties.
In ADR, mediation involves an impartial professional guiding parties towards a mutually agreeable solution through open dialogue, without legal binding. This 'soft' process challenges viewpoints and fosters compromise. At Dispute Assist, our mediators specialise in home improvement and renewable energy disputes, ensuring efficient, industry-focused resolutions.
Conciliation, a more assertive ADR approach, brings parties closer to resolving disputes outside court. An experienced officer proposes potential solutions if parties struggle independently. Dispute Assist excels in this, leveraging our industry-focused ADR Officers to facilitate fair settlements by drawing on their industry expertise.
A couple of choices here. Continue utilising our service where we will escalate your dispute to arbitration or expert determination.
Alternatively, you can progress to the more expensive litigation route.
6 years.
Under the Consumer Rights Act of 2015, traders are required to'signpost' consumers to an ADR provider in the event of a dispute.
Consumers and installers and businesses must provide the dispute resolution officers with evidence.
The officer will ask both parties for this information if required. On some occasions it is not always required if the complaint is something that can be done with just a couple of phone calls.
The ADR process has a 90-day resolution time with extensions if necessary and both parties agree.
However, at Dispute Assist our aim is to resolve complaints quickly and fairly and our average dispute resolution time is industry-leading at just 5.6 days.
Any compromise agreement is binding on both parties providing both parties have read, digested, and signed the agreement.
Should the dispute be escalated to arbitration or expert determination, the outcome is legally binding on both parties.
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